SchoolSchedule for Android: Support
Updated 25 October 2026. Contact Никита Кашлань, the individual operating SchoolSchedule: nikitakoshlan09@gmail.com. Postal contact: Avenida Hermanos Maristas, 28, 46013 Valencia, Spain.
Get help
Describe what you tried, the app/Android version, device model and visible error. Do not send passwords, verification codes, full purchase tokens, card numbers, private photos or unrelated school information. We may ask for limited additional details needed to investigate. There is no separate guaranteed technical-support response time; statutory consumer and data-protection deadlines still apply.
SchoolSchedule is being prepared for Google Play. The initial internal configuration build has accounts, purchases and cloud switched off. An online feature is available only when enabled in your app and country; a website page or an existing free account is not a promise that cloud or checkout is active.
Timetable and widgets
The free local timetable works without an account. Widgets use that local timetable, not a separate adult cloud workspace. Check the selected schedule/day, the app's saved entries and the widget's size/settings. Reopen the app after editing. Android may delay background widget refresh, including replacement when a lesson ends; an elapsed timer for a current lesson runs on the widget itself.
The adult area is for adults aged 18 or over in enabled countries. Its workspace starts separately without importing the local timetable; sign-in is free, cloud needs Premium and explicit enablement. Child accounts, purchases and family cloud are unavailable in this release. Leaving the adult area stops its synchronization.
Three-day Premium trial
The trial is available only when enabled for an eligible adult with a verified account, permitted country and current server-confirmed adult access. Choose its explicit start action; creating an account or checking Premium does not start it. After a successful server start it lasts exactly 72 hours, then stops without requesting a card, charging money or renewing. A repeated request returns the original period; a new account with the same verified email or linked provider identity does not start a new trial. If a start response fails, retrying does not extend an already-started server period. The server retains limited pseudonymous identity hashes and trial timing records after account deletion to enforce that rule; see the Privacy Policy.
An active paid entitlement takes priority. Without one, Premium access granted only by the trial and cloud synchronization stop at expiry; free local timetable use continues and the saved cloud copy is not automatically deleted. A paid subscription requires a separate Google Play purchase. The free trial has no renewal to cancel, and its end does not cancel a separate paid subscription. While online services remain switched off, the trial cannot be started.
Purchases
Restore with the same SchoolSchedule account associated with the purchase and the appropriate Google Play account. A pending payment does not immediately unlock Premium. Contact support before paying again if a completed purchase is not recognized. Manage or cancel renewal in Google Play subscriptions. Deleting the app or account does not cancel renewal. Withdrawal and refund rights are explained in the Terms and Google Play's EEA refund policy.
Privacy and deletion
Request deletion without reinstalling the app. You can also email requests for access, correction, export or other personal-data rights. For GDPR requests, we respond without undue delay and normally within one month; if a lawful extension is needed, we explain it within that month. Ordinary support and a statutory data request are different processes. Privacy Policy.